Refund policy

Return & Refund Policy

ALL SALES ARE FINAL. NO RETURNS OR EXCHANGES.

A&P Helicopters, Inc. does not accept returns or exchanges for products purchased from us, except where required by applicable law or as specifically provided below.

Please carefully review product descriptions, specifications, sizing, compatibility, quantities, and other product information before completing your purchase. By completing a purchase, you acknowledge that the sale is final.

No Returns for Change of Mind

We do not accept returns, provide refunds, issue store credit, or offer exchanges because a customer:

Changes their mind;
Orders the wrong item, size, quantity, or configuration;
No longer needs or wants the item;
Finds the item available elsewhere at a different price;
Orders an item that is incompatible with their intended application when the product was accurately described; or
Otherwise wishes to return a correctly supplied, non-defective product.

This policy applies to regular-price items, sale items, special-order items, and custom or personalized items unless otherwise required by law.

Damaged, Defective, Incorrect, or Missing Items

Our all-sales-final policy does not limit any rights or remedies that cannot legally be waived under applicable law.

Please inspect your order promptly after delivery. If an item arrives damaged, is defective, is materially different from what was ordered or advertised, or if you receive the wrong item, please contact us at mary@aphelicopters.com as soon as reasonably possible.

Please include:

Your name and order number;
A description of the problem; and
Photographs or other documentation reasonably necessary for us to evaluate the issue.

After reviewing the claim, A&P Helicopters, Inc. will determine the appropriate remedy in accordance with applicable law and any applicable manufacturer or product warranty. Depending on the circumstances, the remedy may include repair, replacement, refund, or another legally appropriate resolution.

Do not send an item back unless you have first received return authorization and shipping instructions from us.

Shipping Damage

If your package appears damaged during shipment, please retain the product, packaging, shipping carton, labels, and packing materials while we evaluate the claim.

Contact us promptly at mary@aphelicopters.com with your order information and photographs of the package and product.

Custom and Special-Order Products

Custom, personalized, made-to-order, modified, or special-order products are final sale and non-returnable, except where required by applicable law or where the product is defective, damaged, incorrectly supplied, or otherwise subject to a legally required remedy.

Sale Items and Gift Cards

Sale, clearance, discounted, and promotional items are final sale and are not eligible for voluntary returns, exchanges, or refunds.

Gift cards are non-returnable and non-refundable except where required by applicable law.

Exchanges

We do not offer voluntary exchanges.

If an item qualifies for replacement or another remedy because it is defective, damaged, incorrectly supplied, or otherwise covered by applicable law or warranty, please contact us at mary@aphelicopters.com.

Refunds Required by Law

Where applicable law requires a refund, we will notify you after the claim has been reviewed and approved. Approved refunds will generally be issued to the original payment method.

Processing times may vary depending on your financial institution or payment provider.

Return Authorization

Products should not be shipped to us without prior authorization.

If we authorize a return in connection with a damaged, defective, incorrect, or otherwise legally qualifying item, please contact mary@aphelicopters.com for the return address and shipping instructions.

Sending an item without prior authorization does not create a right to a refund, return, exchange, or store credit.

California Customers

This policy is intended to establish an ALL SALES FINAL / NO RETURNS OR EXCHANGES policy for voluntary returns. Nothing in this policy is intended to waive or limit any warranty, remedy, or consumer right that cannot legally be waived under California or other applicable law.